Shipping Policy

At Kidzilo, we know how exciting it is to receive something special for your little one. That's why we make every effort to deliver your order safely, quickly, and with care. Your trust means everything to us, and we're committed to making your shopping experience smooth from the moment you place your order until it reaches your doorstep.

Order Confirmation

After placing your order, our team may contact you via call or WhatsApp to confirm your order details. Once confirmed, we'll prepare and dispatch your parcel as soon as possible.

Customer Support

Need help with your order? We're always happy to assist.

Support Hours:
Monday to Saturday
10:00 AM – 8:00 PM

Delivery Across Pakistan

We deliver all over Pakistan through reliable courier partners, so you can shop from anywhere with confidence.

Shipping Charges

  • FREE Delivery on orders of Rs. 3,999 or above.
  • A small delivery charge applies to orders below Rs. 3,999.

The shipping cost (if applicable) will be shown before you complete your order.

Delivery Time

We aim to deliver your order within 3 to 5 working days after it has been dispatched.

During sale events, Eid holidays, or other busy periods, delivery may take a little longer. We truly appreciate your patience in such cases.

Cash on Delivery (COD)

For your convenience, we offer Cash on Delivery (COD) across Pakistan. Simply pay when your parcel arrives at your doorstep.

If You're Not Available

If you're unavailable when the courier arrives, they'll usually try to contact you and arrange another delivery attempt. Please make sure the phone number provided with your order is active so delivery isn't delayed.

Order Tracking

Once your order has been dispatched, we'll share your tracking details via WhatsApp, SMS, or email (where available), so you can easily keep an eye on your parcel.

Need Any Help?

If you have any questions about your order or delivery, our support team is always here to help. We want every Kidzilo experience to be simple, reliable, and stress-free for parents.

Thank you for choosing Kidzilo. We're honoured to be a part of your parenting journey. 💛