Refund Policy

At Kidzilo, we want you to shop with complete confidence. Every product is carefully selected with your little one's comfort and safety in mind. If, for any reason, you're not completely happy with your purchase, don't worry—we're here to help and make the process as smooth as possible.

Returns & Exchanges

We happily accept returns or exchanges if:

  • The item is unused, unwashed, and in its original condition.
  • All original tags, packaging, and accessories (if any) are included.
  • The product has not been damaged due to misuse or improper handling.

Return Period

You can request a return or exchange within 7 days of receiving your order.

Unfortunately, requests made after 7 days may not be eligible for a return or exchange.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Baby feeding products
  • Baby care and hygiene products
  • Products that have been used, washed, or are not in their original condition

Return Instructions

To request a return or exchange:

  • Contact our customer support team via WhatsApp or Email within 7 days of receiving your order.
  • Share your Order Number along with the reason for the return or exchange.
  • If the item is damaged or incorrect, please send us clear photos or a short video for verification.
  • Once your request is approved, our team will guide you through the return process and provide the return address.
  • Please pack the item securely in its original packaging to avoid any damage during transit.

Please do not send any product back without contacting our support team first.

Wrong or Damaged Item

We carefully inspect every order before dispatch. However, if you receive a wrong, damaged, or defective item, please notify us within 48 hours of delivery.

After verification, we'll arrange a replacement or provide the best possible solution as quickly as possible.

Return Shipping

  • If the return is due to a wrong, damaged, or defective product, Kidzilo will bear the return shipping cost.
  • If the return is due to a change of mind, ordering the wrong size, or personal preference, the customer will be responsible for the return courier charges.

Refund Process

Once we receive and inspect the returned item, we'll notify you about the status of your request.

If approved:

  • Refunds will be processed within 7–10 working days.
  • For Cash on Delivery (COD) orders, refunds will be made through a bank transfer or another mutually agreed payment method.
  • Shipping charges (if any) are non-refundable.

Need Help?

If you have any questions regarding your order, return, exchange, or refund, our friendly support team is always happy to assist you.

Customer Support Hours
Monday to Saturday
10:00 AM – 8:00 PM

Email: support@kidzilo.pk
WhatsApp: +92 348 557 1834

Thank you for choosing Kidzilo. We truly appreciate your trust and look forward to serving you and your little one again. 💛